General

Eligibility

• If I’m not going to be using Cleo through my employer, can I give Cleo to a friend who is pregnant or expecting?
• Am I eligible for Cleo?
• The app says I am ineligible, but my company offers Cleo.

Enrollment

• I don't have access to my work email while I’m on parental leave. Can I use a different email address to enroll?
• How do I get started?
• How can I enroll my partner or an additional caregiver in the app?
• My activation code is not working.

In-App Experience

• How do I message my Cleo Guide?
• Can my Guide message my partner and I at the same time?
• How do I schedule an expert session or participate in a Cleo live event?
• How do I turn on app notifications?
• How can I add another child to my profile?
• I am attempting to use Cleo, but nothing is showing up in my app after I log in.

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Privacy & Security

• Will my employer know which sessions I use?
• Why am I asked for my address when I enroll?
• Why am I asked information about my kids when I enroll?
• Will my pregnancy be reported to my company?

FAQs

• Can I communicate with my Guide by email instead of using the app?
• Can I pay for Cleo out of pocket?